A. Downloadable digital products
This section applies to downloadable PDFs, digital books and fiction, guides, health systems, trackers, and planners.
Because downloadable digital products can be retained after delivery, purchases are generally non-refundable once the file has been successfully delivered, accessed, or downloaded, except where applicable law requires otherwise.
Download exception requests
HaniMedLibrary may review a refund or replacement request involving:
- a duplicate charge;
- an accidental duplicate purchase of the same product;
- a corrupted or unusable file that cannot be resolved through replacement;
- failed delivery; or
- a verified technical access failure that HaniMedLibrary cannot reasonably resolve.
A request should include enough account and transaction information to identify the purchase and understand the problem. Do not send payment-card credentials.
B. Future interactive digital platforms
This section is prepared for interactive digital platforms that HaniMedLibrary may offer in the future. It does not announce that any particular interactive platform is currently available.
Where applicable, a request submitted within seven calendar days of purchase may be reviewed for an accidental purchase, duplicate charge, or unresolved technical access failure. Eligibility may be limited where the platform has been used substantially or where a personalized assessment, report, or comparable individualized output has been completed or delivered.
Any future product-specific checkout terms will identify applicable access and refund conditions before purchase. Mandatory cancellation, refund, and consumer rights under applicable law remain preserved.
Refund processing and access
If a refund is approved, it will ordinarily be returned through the original payment method when available. Processing time may depend on the payment provider. Refund of a digital product may revoke the associated download or platform access without deleting the user’s account or transaction history.
Applicable consumer rights
Nothing in this policy excludes or limits mandatory consumer rights or remedies under applicable law. If local law provides a right that is more favorable than this policy, that right remains available.
Contact
For questions about this policy, please contact HaniMedLibrary through the Contact page.
This policy is provided as an operational website policy and should be reviewed for applicable local legal requirements before public commercial launch.