Scope
This Privacy Policy applies to HaniMedLibrary and HaniMedLibrary.com, including website accounts, downloadable products, product access, and communications submitted through the website.
Information we collect
Depending on how you use HaniMedLibrary, we may process your account name, email address, customer-supplied country code, account and session information, purchase and refund records, product-access records, successful protected-download records, support communications, and technical or security information reasonably necessary to operate, protect, and troubleshoot the service.
Anonymous website analytics
We use first-party browser cookies containing random anonymous visitor and short-lived session identifiers to count visitors and page views, understand later return visits, and identify commonly viewed pages. The visitor identifier is hashed before it is stored in the analytics database. HaniMedLibrary analytics records contain only the normalized page path without query-string values; they do not contain names, email addresses, medical information, form contents, health scores, or IP addresses. Owner and administrator activity is excluded from normal visitor analytics where the user is identified as an owner or administrator. The visitor cookie lasts for up to one year, while the session cookie expires after 30 minutes of inactivity; both are used only for these basic website statistics.
Country information
We store the country code you select when creating or updating your account. We do not infer country from an IP address, use GPS or geolocation services, or collect precise location for this purpose.
How information is used
We use this information to create and secure accounts, authenticate users, process and document purchases, deliver and restore product access, provide customer support, maintain accounting records, prevent fraud or misuse, investigate technical problems, and comply with legal obligations.
Server-side storage
Current website account, purchase, session, and product-access information is stored server-side. Reasonable safeguards are used for the website’s current operating stage, but no internet service or storage method can be guaranteed completely secure.
Payment information
HaniMedLibrary does not intentionally collect or store payment-card numbers, card security codes, or other full payment credentials directly. The identified independent payment provider handles payment credentials under its own terms and privacy practices. HaniMedLibrary may receive transaction details such as payment status, amount, provider reference, and refund status.
When information may be shared
Information may be shared when reasonably necessary with service providers that support HaniMedLibrary, including payment processors, hosting or database providers, security and fraud-prevention services, and professional advisers. Infrastructure and payment providers may process technical network or transaction data under their own terms and privacy practices. Information may also be disclosed when required by law, legal process, or a valid government request; to investigate fraud, abuse, or security threats; or to protect the rights, safety, and operation of HaniMedLibrary, its users, or others.
Retention
Account and purchase records may be retained for as long as reasonably needed to operate accounts and product access, provide support, preserve transaction history, maintain security, meet accounting or tax requirements, prevent fraud, resolve disputes, and comply with legal obligations. Retention periods may vary according to the record and applicable law.
Your choices and requests
You may contact HaniMedLibrary about privacy or account requests, including requests to review or correct account information. Available rights and any required verification process depend on applicable law and the circumstances of the request. Some transaction or security records may need to be retained despite an account request.
Changes to this policy
This policy may be updated as HaniMedLibrary’s services, providers, or legal obligations change. Material updates will be reflected on this page.
Contact
For questions about this policy, please contact HaniMedLibrary through the Contact page.